Terms and Conditions

Effective date: 9 May 2026  ·  Last updated: 9 May 2026

1. About these Terms

These Terms and Conditions apply to the website, services, memberships, programs, tools, content and concierge services provided by iFLYflat Pty Ltd ABN 53 161 472 251, trading as The iFLYflat Flights Club, The Flights Club, and The Flights Club Travel.

By using our website, submitting an enquiry, joining a membership, using our services or requesting a booking, you agree to these Terms.

If you do not agree, you must not use our website, memberships or services.

2. Australia-based clients only

Our services are designed for clients based in Australia.

We do not actively market or provide our services to overseas-based clients. If you are not based in Australia, you must contact us before purchasing or using our services, and we may decline to provide services.

These Terms are governed by the laws of New South Wales, Australia.

3. Our services

Our services may include:

• iFLYflat website content and tools
• Points Audit calculator
• Page Guide, AI-assisted website tools or website chat tools
• The Flights Club Explore Membership
• The Flights Club Platinum Membership
• The Flights Club Black Membership
• Points Travel OS education and training
• Points strategy and education
• Points flight concierge services
• Reward seat searching and booking support
• Member events, webinars and group sessions
• Partner benefits and referral benefits
• Related travel, points and membership services

The exact inclusions for each service or membership are those stated on the relevant website page, proposal, checkout page, invoice or written agreement at the time you join or purchase.

4. Points and travel guidance only

iFLYflat and The Flights Club provide education, guidance and support on earning and using points for travel.

We are not licensed under Australian credit laws and do not provide credit assistance, credit advice, financial product advice, tax advice, legal advice or accounting advice.

We may provide general information about how points can be earned through loyalty programs, payment platforms or eligible business expenses, but we do not assess your eligibility for any credit product, recommend that you apply for a particular credit product, or decide whether any card, payment product or financial product is suitable for you.

Any decision to apply for, use, retain, change or cancel a credit card, charge card, payment platform, bank account, loyalty program or financial product is made by you based on your own objectives, financial situation, needs and circumstances.

You should seek advice from your accountant, tax adviser, lawyer, financial adviser or credit adviser where appropriate.

5. Explore Membership

Explore is a 12-month membership designed to help Australia-based clients understand the points landscape, earn points more effectively and use points for better travel outcomes.

Explore may include access to Points Travel OS education, member content, group sessions, member communications, community access where available, partner benefit access where available, and member discounts.

Explore does not include done-for-you concierge flight bookings unless expressly stated. Concierge bookings may be purchased separately at the applicable member rate.

6. Platinum and Black Memberships

Platinum and Black memberships may include points strategy support and a stated number of concierge booking inclusions.

The number of inclusions, booking entitlement, rollover treatment and any restrictions are those stated on the relevant membership page, proposal, checkout page, invoice or written agreement at the time you join.

Booking inclusions are subject to:

• Reward seat availability
• Airline and loyalty program rules
• Sufficient points balances
• Payment of airline taxes, fees and carrier charges
• Accurate passenger and loyalty program information
• Reasonable flexibility with routes, dates, airlines and programs
• Your cooperation and timely responses

Unless expressly stated otherwise, a booking inclusion is not a free ticket. Concierge booking inclusions cover our service fee only. You remain responsible for points, taxes, carrier charges, airline fees and any third-party costs.

7. Points Flight Concierge

Our Points Flight Concierge service helps search for and, where available, assist with booking reward seats using points.

We do not guarantee that any particular airline, route, cabin, date, schedule, number of seats, points price, tax amount, carrier charge, lounge access or aircraft type will be available.

Reward seat availability, points pricing, taxes, airline fees, carrier charges, routing rules, airline schedules, loyalty program rules and cancellation rules can change without notice.

You are responsible for checking all booking details before ticketing, including passenger names, dates, routes, cabin, airline, passport details, visa requirements, transit requirements and travel restrictions.

8. Reward seat availability and search outcomes

Reward seats are limited and can change quickly.

We may recommend alternative airlines, routes, programs, dates, stopovers, cabins or booking methods to improve your chances of success.

A search may not result in a suitable seat. If no suitable seat is found, the outcome will be handled according to the service, membership or booking terms that applied when you engaged us.

Past booking success, case studies, testimonials or examples do not guarantee future availability or results.

9. Partner benefits

Some memberships may include access to third-party partner benefits.

Partner benefits are supplied by third parties and are subject to their own terms, eligibility criteria, activation requirements, time limits, availability and changes.

We do not control third-party approval, benefit changes, continued availability, service delivery, fulfilment or eligibility decisions.

Partner benefits are not cash equivalents, cannot be redeemed for cash and are not refundable unless expressly stated.

If a partner changes, withdraws or delays a benefit, we will take reasonable steps to communicate relevant updates, but we are not responsible for the partner's acts, omissions or changes.

10. Points Travel OS and education materials

Points Travel OS materials, calculators, frameworks, videos, documents, templates, training, methods and other member materials are owned by us or licensed to us.

You receive a personal, non-transferable licence to use those materials for your own personal or internal business purposes while you are a current member or authorised user.

You must not copy, share, resell, publish, reproduce, distribute, train others with, make available to third parties or commercially exploit our materials without our written consent.

You must not share login details or allow unauthorised people to access member-only content.

11. Member community

If you access a member community, group forum or online platform, you must use it respectfully and lawfully.

You must not:

• Harass, abuse, threaten or discriminate against others
• Share confidential information about other members
• Publish unlawful, misleading, offensive or harmful content
• Solicit, poach or spam other members
• Promote unrelated or competing services without consent
• Share member-only content outside the community
• Use the community in a way that damages iFLYflat, The Flights Club or other members

We may moderate content, remove posts, restrict access or suspend access where reasonably necessary to protect the community, our business or other members.

12. Points Audit, calculators and website tools

Points Audit, calculators, Page Guide, AI tools and other website tools are provided for general information and education only.

Calculator outputs, points estimates, savings estimates, travel value estimates and other examples are illustrative only.

Actual points earned, costs, fees, taxes, reward seat availability and travel value will vary based on your individual circumstances, loyalty program rules, airline availability, card terms, payment platform terms and other factors.

You should not rely on calculators or website tools as financial, tax, legal, accounting, credit or personalised travel advice.

13. Your responsibilities

You must:

• Provide accurate and complete information
• Ensure you have authority to provide information about other passengers
• Check all passenger, passport, booking and travel details
• Ensure you have sufficient points and funds before booking
• Pay applicable taxes, airline charges, carrier charges, booking fees and third-party costs
• Comply with airline, airport, immigration, government and loyalty program rules
• Respond promptly where time-sensitive booking action is required
• Keep your loyalty program accounts, passwords and personal details secure
• Not engage in fraudulent, misleading, unlawful or loyalty-program-breaching activity

We are not responsible for loss caused by inaccurate information you provide, delayed responses, insufficient points, expired points, loyalty account restrictions, passport issues, visa issues, government restrictions or failure to comply with airline or loyalty program rules.

14. Loyalty accounts and booking authority

Where you provide us with access to loyalty program accounts, booking systems, travel accounts or related information, you authorise us to use that access only for the purpose of providing the requested services.

You must not provide access unless you are authorised to do so.

We may refuse to receive or use passwords, PINs or sensitive credentials through insecure channels.

You remain responsible for complying with the terms of your loyalty programs and travel accounts.

If a loyalty program restricts, suspends or closes your account, or changes its rules, we may be unable to provide some services and are not responsible for that loyalty program's decision.

15. Payments and fees

You must pay the fees stated on the relevant website page, checkout page, proposal, invoice or written agreement.

Fees may include membership fees, strategy fees, concierge fees, success fees, booking fees, administration fees or other service fees.

Unless expressly stated, our fees do not include airline taxes, carrier charges, government charges, loyalty program fees, cancellation fees, change fees, points purchase costs, credit card surcharges, payment platform fees, accommodation, transfers, insurance or other third-party costs.

If a payment fails, is reversed or is charged back without valid basis after services have commenced or benefits have been activated, we may suspend services, recover reasonable costs and require payment before continuing.

16. Refunds and cancellations

Your refund and cancellation rights depend on the service purchased, the work already performed, the benefits already activated and your rights under Australian law.

Subject to your rights under the Australian Consumer Law, fees may be non-refundable where:

• Membership access has been provided
• Digital content or education materials have been accessed
• Partner benefits have been activated
• Strategy work has commenced or been delivered
• Flight searches have commenced or been completed
• Successful booking options have been found
• A booking has been made
• Third-party costs have been incurred
• Airline, loyalty program or payment provider charges apply

If you wish to cancel, you must contact us in writing.

Any refund, credit or reinstatement will be assessed according to these Terms, the applicable service terms, the stage of service delivery and Australian Consumer Law requirements.

17. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

Where the Australian Consumer Law applies, services come with guarantees, including that services will be provided with due care and skill, be reasonably fit for any purpose made known in circumstances where you reasonably relied on our skill or judgement, and be supplied within a reasonable time where no time is agreed.

18. Airline disruptions, changes and cancellations

Airlines, loyalty programs and travel providers may change, delay, cancel, downgrade, reroute or disrupt bookings.

Where flights are delayed, cancelled, downgraded, rerouted, disrupted or affected by schedule changes, weather, strikes, government restrictions, conflict, insolvency, operational issues, system outages or events outside our control, airline remedies, refunds, reaccommodation and compensation are governed by the airline's rules, loyalty program rules and applicable law.

We may assist where reasonably possible, but we are not responsible for airline, loyalty program, airport, government or third-party decisions.

19. Travel documents, visas and insurance

You are responsible for checking passport validity, visas, transit requirements, entry requirements, vaccination or health requirements, travel advisories, insurance, baggage rules and other travel requirements.

We strongly recommend appropriate travel insurance.

We are not responsible for losses caused by your failure to hold valid travel documents, meet entry or transit requirements, obtain insurance or comply with airline, airport, immigration or government rules.

20. Privacy

We handle personal information in accordance with our Privacy Policy.

You must ensure that any personal information you provide to us is accurate and that you have authority to provide it.

21. Publicity and testimonials

We will not publicly identify you, your business, your logo, passengers, booking details or travel details in marketing without your prior consent.

We may use anonymised or aggregated examples where you cannot reasonably be identified.

If you provide a testimonial, review, photo, quote or case study with consent for marketing use, you allow us to use it for that purpose unless you withdraw consent.

22. Intellectual property

All website content, branding, designs, materials, frameworks, training, calculators, documents, templates, videos, methods and other intellectual property are owned by us or licensed to us.

You must not copy, reproduce, modify, publish, share, sell, licence, distribute or commercially exploit our intellectual property without our written consent.

23. Website use

You must not use our website, tools, content or systems in a way that:

• Is unlawful, misleading, fraudulent or harmful
• Infringes our intellectual property or the rights of others
• Interferes with website operation or security
• Scrapes, copies or extracts content at scale
• Introduces viruses, malware or harmful code
• Attempts to gain unauthorised access to systems or data

We may suspend or block access where reasonably necessary to protect the website, our systems, our business or other users.

24. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, consequential or special loss, loss of profit, loss of business opportunity, loss of goodwill, loss of points value, loss arising from airline or loyalty program changes, or loss caused by third-party providers.

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, our liability is limited to resupplying the relevant services or refunding the fees paid for the affected services.

This limitation does not limit any liability that cannot be limited by law.

25. Events outside our control

We are not responsible for delay, failure or inability to provide services caused by events outside our reasonable control, including airline disruption, loyalty program changes, government action, war, conflict, strikes, weather, natural disasters, pandemics, system outages, supplier failures or technology failures.

26. Changes to services or Terms

We may update these Terms from time to time by publishing the updated version on our website.

Where a change materially affects current members, we will take reasonable steps to notify them.

The Terms that apply to a particular purchase or membership are generally the Terms in place at the time of purchase, unless we notify you of a change that applies going forward and the change is lawful and reasonable.

27. Termination or suspension

We may suspend or terminate access to services where reasonably necessary if:

• You breach these Terms
• Payment is overdue
• You misuse our services, website, community or materials
• You provide false, misleading or unauthorised information
• You engage in fraudulent, unlawful or harmful conduct
• Continuing to provide services would breach airline, loyalty program, legal or ethical requirements

We will act reasonably and, where practical, provide notice before suspension or termination.

28. Disputes

If a dispute arises, both parties agree to first try to resolve it in good faith.

You can contact us at questions@iflyflat.com.au.

Nothing in this clause prevents either party from seeking urgent legal relief or exercising rights under Australian Consumer Law or other applicable law.

29. Governing law

These Terms are governed by the laws of New South Wales, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth courts of Australia.