Your points.
Our search. Your approval.
Tell us where you want to go and the points you hold. We search for suitable Business or First Class reward seats, explain the full cost and book with your approval.
No membership required. Already working with a flight agent? Reply in your existing email thread.
Service fees, per person.
| Destination | One-way | Return |
|---|---|---|
| Selected Asian cities | A$650 | A$1,300 |
| Europe, USA & rest of the world | A$950 | A$1,900 |
No find, no fee. Your points and airline taxes & charges are separate. Fees are earned for each successfully booked direction.
Club Find & Book: A$500 one-way or A$1,000 return, per person. Black and Black Global Access follow your agreed managed-service scope.
Check cities, coverage and trip examples →A patient search.
A considered booking.
You set the brief. We look for reward seats. You decide whether an available option works for you.
- 01
Share your trip brief
Tell us your dates, destination, passengers, points and where you can be flexible.
- 02
We search & check again
We search the programmes your points can reach and revisit options within the agreed search scope.
- 03 / DECISION
A suitable option?
We assess the available seats against your brief. An option must work for your trip, not just use your points.
Keep looking within the agreed scope, or discuss different dates, routes or a revised brief. This stage may repeat.
Return to step 02 ↑A suitable seat is an opportunity to consider. It is not secured yet.
- 04
You review & approve
See the route, points required, airline charges and service fee. Approve the option before any booking or points transfer.
- 05
We book the seats
Follow the team’s transfer instructions if needed. We book with your approval, subject to seats still being available.
- 06
Receive confirmation
Receive your itinerary and booking reference. Service fees are earned for each successfully booked direction.
We return to the available options and agree the next step with you. Do not transfer points before the booking path is confirmed; transfers can be irreversible.
A few useful details.
What should I include?
Your departure city, destination, travel window, passenger count, points programmes and balances. Tell us which dates, airlines or routes can change. Use the flight-request form for a new search.
Do I need points already?
Find & Book uses your points. Sufficient points must be available in the relevant programme to complete a booking. Do not transfer points until the team confirms the booking path: transfers can be irreversible.
Is this the same as Booking Guidance?
No. Find & Book searches for suitable seats for you. Booking Guidance helps Club members assess and book live seats they have found, within their agreement and fair use. If you already have a flight agent, send the seat details in that existing email thread.
What if I need a change after booking?
Reply to the flight support or ticketing agent already handling your booking. Keep the booking reference, passenger names and requested change in that thread. Airline rules, availability and applicable fees still apply; a request does not confirm a change.
Existing booking support →Where can I read the terms?
Your booking agreement confirms the service scope and charges. Existing Explore and Platinum members should refer to their current agreement.
Published terms and conditions →