Membership Points Flight Concierge
How It Works

How the Points Flight
Concierge Works

Hand us your points, tell us where you want to go. The Flights Club searches across 10+ airlines relevant to your points balances and all major loyalty programs to find and book the best available Business Class seat — on your behalf.

Submit a Booking Request → How Membership Works
20+
Airlines searched
Business & First
Class only — no economy
From $300
Per seat each-way
No find, no fee
We only charge when we book
The Process

From request to boarding pass

Five steps. No phone calls. No back-and-forth. Just Business Class.

1 YOU Submit Request Destination, dates, points programs 2 The Flights Club Searches 20+ Programs All major loyalty programs searched 3 The Flights Club Presents Options Best seats, points, cost & taxes shown 4 YOU Confirm & Transfer Points Transfer to airline program + pay fee 5 The Flights Club Books & Confirms Boarding pass delivered to you ✈️ Your action The Flights Club Done — you fly ✈
✈
No Find, No Fee

Our ethos is delivering value. You won't be charged if we don't find the right flights that meet your criteria.

1
You do this

Submit Your Booking Request

Complete the online booking form on the Concierge page. Share your travel preferences — dates, destinations, number of passengers, flexibility, and your available points balance across each program.

What to include: Your Qantas Points, Velocity Points, KrisFlyer miles, Asia Miles, and any other program balances. The more programs you have access to, the more options The Flights Club can find. You do not need to know which program to use — that's our job.
2
The Flights Club does this

We Search the Programs That Match Your Points

Not every program. The right ones — based on what you actually have.

We search award availability across the programs relevant to your points balance, looking for the best combination of points cost, airline, routing, and availability for your dates.

Programs we search: Qantas, Velocity, KrisFlyer, Asia Miles, British Airways Avios, Qatar Avios, JAL Mileage Bank, Emirates Skywards, Etihad Guest, and more — depending on what you hold.

Which programs you hold determines which Business Class seats we can access. That's why The Flights Club 1:1 Points Strategy matters — we help you earn the right points in the first place, so you always have options when it's time to fly.

3
Together

We Present Your Options

Within 2–5 business days, we present you with the best available options — showing the airline, routing, points required, airline taxes payable, and The Flights Club booking fee for each option.

Typical turnaround: 2–5 business days for standard routes. Complex or peak-season routes may take longer. Black members receive priority turnaround.
Not quite right?

We'll continue searching and refining until we find the right flights. Update us ASAP if your needs change or if you've found alternatives.

Options look good?

Let us know promptly to secure your flights — Business Class award seats can disappear quickly.

4
You do this

Confirm & Transfer Points

Once you select your preferred option, you confirm the booking. The Flights Club then logs into your frequent flyer account (with your blessing) and efficiently handles the entire booking and ticket tax payment process on your behalf.

Payment sequence: (1) Transfer points to the required program. (2) Pay airline taxes to the airline. (3) Pay The Flights Club booking fee via invoice — you can use your favourite credit card. The Flights Club only charges the booking fee after the seat is confirmed — no find, no fee.
5
The Flights Club does this

We Book & Confirm Your Seat

Once points are transferred and taxes paid, The Flights Club completes the booking and sends you the confirmed itinerary and booking reference. You'll receive the airline's full itinerary with all trip details, giving you the freedom to choose seats and meal preferences directly with the airline. Your Business Class seat is confirmed — all you need to do is show up at the airport.

What you receive: A confirmed booking reference, the airline PNR, and seat confirmation. The Flights Club remains available for any post-booking queries or assistance. The airline treats the booking as if you had booked it directly, as you are the account holder.
Transparent Pricing

The Flights Club Booking Fee Structure

One fee. No commissions. No hidden charges. The fee is per seat, per booking direction.

Destination Each-Way Fee Return Fee Typical Saving vs Cash
NZ, Fiji & Domestic Australia $300/seat $600/seat $1,000–$2,000/seat
Asia (China, HK, Indonesia, Japan, Korea, Philippines, Malaysia, Singapore, Taiwan, Thailand) $650/seat $1,300/seat $2,000–$5,000/seat
Rest of World (UK, Europe, USA, UAE, Americas, Africa) $950/seat $1,900/seat $5,000–$15,000/seat

Member discounts apply for additional bookings beyond included allocations: Explore members receive 10% off. Platinum and Black members receive 30% off. All fees are per seat, per booking direction. Airline taxes are paid separately and vary by program and routing.

Partner Programs

Programs The Flights Club searches for you

We are not tied to any single airline or program. We search wherever the best seats are.

Qantas Points
Frequent Flyer
Velocity Points
Frequent Flyer
Singapore KrisFlyer
Frequent Flyer
Cathay Asia Miles
Frequent Flyer
British Airways Avios
Frequent Flyer
Qatar Avios
Frequent Flyer
JAL Mileage Bank
Frequent Flyer
Emirates Skywards
Frequent Flyer
Etihad Guest
Frequent Flyer
+ More programs
Points & Route Dependent
Important to Know

What the Concierge is — and isn't

✈

Business & First Class Only

The Points Flight Concierge books Business Class and First Class seats only. We do not book economy, premium economy, or upgrades on existing cash tickets.

📋

Award Availability is Dynamic

Business Class award seats are limited and controlled by the airlines. The Flights Club cannot guarantee specific airlines, programs, or travel dates. We find the best available option — but availability depends on what the airlines release.

💳

You Must Have the Points

The Flights Club searches and books using your existing points balance. We do not purchase, lend, or transfer points on your behalf. You need to have sufficient points in the relevant program before we can complete the booking.

📞

Online Requests Only

All booking requests must be submitted via the online form. The Flights Club does not take phone enquiries for concierge bookings. This ensures every request is processed accurately and nothing is missed.

💰

Taxes Paid Separately

Airline taxes and carrier surcharges are paid directly to the airline — they are separate from the The Flights Club booking fee. Tax amounts vary significantly by program and routing, and are shown clearly when we present your options.

🔒

No Find, No Fee

The Flights Club only charges the booking fee when a seat is confirmed. If we cannot find suitable availability within your dates and points balance, you pay nothing. There is no search fee or consultation charge.

Common Questions

Concierge FAQ

How long does it take to find and book a seat?
Standard requests are typically turned around within 2–5 business days. Complex routes, peak travel periods, or requests requiring multiple program searches may take longer. Black members receive priority turnaround. We will always communicate clearly if a search is taking longer than expected.
What if I don't have enough points for the route I want?
If your current points balance is insufficient, The Flights Club will advise you on the gap and recommend the fastest path to accumulate the additional points needed. If you are a member, your advisor can also explore whether a different routing or program combination can achieve the same destination at a lower points cost.
Can I book for family members or colleagues?
Yes. You can book for any passenger — you do not need to be travelling yourself. Simply include the passenger details in your booking request. The points used must be from your own program accounts.
What happens if the airline changes or cancels my flight?
Schedule changes and cancellations are handled directly between you and the airline — The Flights Club's role ends at the confirmed booking stage. However, we are available to advise on your options and assist with rebooking where possible. This is one reason we recommend Platinum or Black membership for frequent travellers — your advisor provides ongoing support beyond the initial booking.
Do I need to be a The Flights Club member to use the Concierge?
No. The Points Flight Concierge is available to non-members at the standard fee. However, Explore members receive a 10% discount, and Platinum and Black members receive a 30% discount on all ad-hoc concierge bookings beyond their included allocation. If you're planning to use the Concierge more than once or twice per year, membership typically pays for itself.
What is the difference between the Concierge and a The Flights Club membership?
The Concierge is a done-for-you booking service — you provide the points, we find and book the seat. A The Flights Club membership is a broader advisory relationship: your advisor helps you earn more points from your existing business spend, builds your personalised Points Blueprint, and includes concierge bookings as part of the membership. See the Membership How It Works page for full details.
Ready to Fly?

Submit your request.
We'll find the seats.

Fill in the booking form and our team will begin searching. No phone calls, no back-and-forth. Just Business Class.

Submit Booking Request → View Memberships

From $950/leg · No find, no fee · Business & First Class only