Your points.
Our expertise.
Business Class.
Tell us where you want to go. Submit your request online.
We search across every airline partner relevant to your points — Amex alone transfers to Qantas, Velocity, Singapore Airlines, Cathay Pacific, Qatar, and Emirates.
We check every couple of days until your seats appear. When they do, we let you know.
If the flights aren't quite right, we keep searching. If flights are right we proceed to book them with your authorisation.
You fly Business Class on your points, often saving thousands compared with paying cash. Subject to airline reward-seat availability.
Concierge is designed as a self-serve submit path. Ask our AI chat if you want the mechanics or fit explained before you submit the request.
Business Class in three steps
This is a self-submit, online service. You fill in the form. We do the searching. When we find the right seats, we come back to you for approval — then book on your behalf. No phone calls required.
Tell Us Your Trip
Fill in the brief form below — where you want to go, when, how many passengers, which programs you have points in, and your approximate balance. Takes 3 minutes.
We Find the Seats
We search every airline partner your points can reach — not just one program. Amex points alone transfer to Qantas, Velocity, Singapore Airlines, Cathay Pacific, Qatar Airways, and Emirates. We run searches every couple of days until the right seats appear for your dates and cabin. Award seats drop in and out of availability constantly — patience and persistence is the game.
We Book and Confirm
Once you give the green light, we log into your frequent flyer account (with your permission) and handle the entire booking. You receive the airline's itinerary confirmation directly — then choose your seats and meals.
Want the detail? Expand the full step-by-step and what to expect.
- Options around your dates. If we find a real seat slightly off your dates or via a different city, we'll show it — your flexibility sometimes changes what's possible. Tell us yes or no on each option; if it's a no, we keep searching.
- Lock in, then improve. If a good seat is available and you've got the points, we may suggest securing it to lock in the trip, then keep hunting for something better — always booking the new seat before releasing the old one, so you're never left with nothing.
- Ticket taxes vary by airline and route, are paid separately to the airline, and are always shown before you commit.
- Lead time matters. For international travel, 3–6 months ahead is ideal. The more runway you give us, the more we can find.
- You must hold the points. We search and book using your existing balances — we don't buy, lend, or transfer points for you. Business and First Class only; no economy, premium economy, or cash-ticket upgrades.
- No find, no fee. You're only charged when a seat is confirmed. No search fee, no consultation charge.
See the standard (non-member) fee table and calculator below — or the full transfer ratios & FAQ on the How Concierge Works page.
Real booking outcomes from Concierge clients
When award availability is hard to find, the value is in knowing where to search, when to wait, and how to move quickly when seats appear.
“Cheryl was fantastic. I was distressed about the changes to the value of points through American Express and she was able to navigate a way through all that and still find us lovely comfortable flights to Europe using our points.”
“I cannot recommend iFLYflat highly enough! From start to finish, the experience was seamless and enjoyable, thanks in large part to Ysabel, who was an absolute delight to work with.”
“We needed last minute business class flights to Bali which iFLYflat and Ysabel were able to find the appropriate flights. She was very helpful in signing me up to the appropriate airline rewards program.”
The iFLYflat Flights Club Booking Fee Structure
Our standard (non-member) rates — one fee per seat, per booking direction.
| DESTINATION | EACH-WAY FEE | RETURN FEE | TYPICAL SAVING VS CASH |
|---|---|---|---|
| NZ, Fiji & Domestic Australia | $300/seat | $600/seat | $1,000–$2,000/seat |
| Asia (China, HK, Indonesia, Japan, Korea, Philippines, Malaysia, Singapore, Taiwan, Thailand) | $650/seat | $1,300/seat | $2,000–$5,000/seat |
| Rest of World (UK, Europe, USA, UAE, Americas, Africa) | $950/seat | $1,900/seat | $5,000–$15,000/seat |
Member discounts apply for additional bookings beyond included allocations: Explore members receive 10% off. Platinum and Black members receive 30% off. All fees are per seat, per booking direction. Airline taxes are paid separately and vary by program and routing.
If you want help understanding whether this is better as a one-off concierge booking or part of a wider membership strategy, ask our AI chat before you submit the request. No Discovery Call is required for concierge bookings.
Calculate your concierge fee
Tell us about your trip
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