THE THING ABOUT SURCHARGES...

FROM AUSTRALIA'S TRAVEL REWARDS EXPERTS

 
 
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Are surcharges really that good?

Hi there! You’ve likely arrived at this page because our iFLYflat team inquired about a credit card surcharge fee.

Why? Because surcharges are important to customers. 

Not just our customers, but yours too. Research by RDG shows that 90% of consumers consider not being surcharged as important to repeat business. It's time to rethink how we charge! 

Surcharges affect both small and large businesses.  

 

 

What about AMEX?

An survey found that American Express customers actively seek out merchants that accept their cards. By Accepting American Express, you are welcoming customers who spend more on average. 

 

EXCESSIVE SURCHARGES ARE ILLEGAL

Since the RBA interchange fee laws took effect in July 2017, the ACC has been cracking down on businesses who pass on excessive surcharges. 'Excessive' is charging a customer more than what it costs the business to process the payment. If you fall into this category, we suggest adjusting your surcharges immediately before a client reports you.