iFLYflat has partnered with AirHelp, a global service leader in flight disruption compensation.

AirHelp is an independent provider who will work on your behalf to identify instances where you might be eligible for compensation from an airline of a

  • delayed

  • cancelled

  • or overbooked flight

…originating or ending in Europe. 

Flight delays happen, but that doesn’t mean you have to accept them.

The EU law concerning air passenger rights is officially known as Regulation (EC) No 261/2004 (EC261). It’s a European law that requires airlines to compensate passengers for long flight delays, cancellations, missed connections and in situations where they are denied boarding. Passengers on EU flights that are eligible under EC 261 must be paid up to €600 (equiv. ~A$970) in compensation for flight delays of more than three hours. 

How does it work? 

If you have experienced a delay greater than 3 hours in the European Union (EU) or while traveling from outside the EU to inside the EU with a European Union carrier, you could be eligible for compensation, a European law protecting passengers against lengthy delays and other travel disruptions. 

This could be an amount ranging between EUR 250 – EUR 600 per flight (A$400 - A$970), depending on the total distance and other considerations. We are bringing AirHelp to you to assist you in retrieving this compensation. 

Does it cost anything? 

No, eligibility verification is free of charge. If your claim is successful, AirHelp simply deducts their fee from your total compensation amount. They only get paid when you do! 



Under current European law, you may be eligible for a 3-year backlog of flight interruptions, even if you didn’t personally purchase the air ticket.

If AirHelp tells you that you are eligible they will then manage the entire process with the airline on your behalf in order to secure the compensation and then transfer it to you via a secured payment platform. 

We’re here to help if you have questions.
Email steve.hui@iflyflat.com.au